Send Flowers Nationally
Orders placed outside of the Kansas City area will be transferred to a local florist in the recipient's area. It will be designed by professional
designers and hand-delivered. If you experience any problems with your order, we will be more than happy to be your single point of contact for
customer service, so as to make your flower ordering experience as simple and pleasant as possible.
We will make every effort to deliver your order as quickly as possible. Unless otherwise specified during ordering, most orders are delivered
the next business day (Monday-Saturday). If you need delivery before then, or have special delivery requirements such as timed delivery, please
Orders placed before major holidays may be subject to additional delay and it is requested that you order as soon as possible so that we can be sure
to get your arrangement where it needs to go on the day you want it to be there.
Sometimes, unforeseen events can cause a delivery not to be able to be made. Examples of such events are when the recipient is in an area of a hospital
that cannot receive flowers, has been discharged, or we are unable to locate a recipient or neighbor. In this case, we will contact you, the sender, to
make alternate arrangements for delivery. For this reason, it is important that you include your daytime telephone number when placing your order.
When a recipient is not at home
If you have specific instructions for the delivery of your arrangemnt, please note them during checkout.
Otherwise, if the recipient is not at home when we attempt delivery, we will do one or more of the following:
- Call the recipient to schedule a delivery time
- Leave a note on the recipient's door asking them to contact us to schedule a new delivery time
- If weather is permitting, leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the arrangement with a neighbor or community office and leave a delivery tag at the recipient's address
- Leave the delivery with a doorman or reception desk
Occasionally, floral and container substitutions are necessary due to demand and availability. If this is the case with the arrangement you've ordered,
we will ensure that the style, theme and colors of your arrangement are preserved and will substitute only items of equal or greater value.